In 2019, strategic digital transformation is becoming more pervasive moving beyond IT to impact competitiveness throughout the organization. Budgets are soaring. The list of disruptive technologies on the radar of stakeholders is expanding. Ownership is moving to the C-Suite and managed by cross-functional, collaborative groups. Customer experience (CX) continues to lead digital transformation investments, employee experience and organizational culture are also rising in importance to empower and accelerate change, growth, and innovation.
As companies strive to better meet the needs and expectations of its customers, CIOs and technology executives play a critical role in identifying how advanced technologies such as artificial intelligence, Big Data, analytics, the Internet of Things, blockchain and cloud computing can be leveraged to enhance the customer experience, craft customer-focused business models and gain a competitive edge.
“Being Digital: The Reinvention of the CIO’ - How and Why CIOs Are Reinventing Themselves for a New Age? How to Drive the Digital Roadmap to a Customer-Centric Enterprise in today's competitive consumer goods landscape?